Customer Service Rep

About the role

Respond to and resolve order management inquiries from customers and internal partners. Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc).

Responsibilities

• Provide customer support for order activities—model identification, pricing, availability, system match-ups, promotions, system solutions
• Process customer orders—promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction
• Run order reports and work with teams to fix misses/holds and close open orders/returns
• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
• Refer to and create new standard work to maximize efficiency
• Participate in continuous improvement activities

Key Competencies

• Relentless customer focus
• Excellent verbal and written communication skills—including listening
• Change oriented
• Problem solving

Qualifications

• Associate's Degree required; Bachelor's Degree preferred
• 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment

Pay

Annual base salary range: $40,501.66 - $56,349.99. Compensation type: Exception Hourly. Incentive eligible: No. Sales commission eligible: No.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave
• Educational and training opportunities through company programs along with tuition assistance and student debt support

This response is AI-generated, for reference only.