Customer Service Rep
Job Summary
Rugby Manufacturing is seeking a Customer Service Representative for our Sales Department. Starting wage is between $20.00 and $24.00 depending on experience.
About the Role
Rugby is North America's leading designer and manufacturer of Class 3-5 dump truck bodies, landscape bodies, platform bodies, truck and trailer hoists, related truck equipment and accessories.
Responsibilities
- Research questions regarding order status, lead times, pricing
- Interpret specifications and complete accurate estimates/quotes in a timely manner
- Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor
- Afford customers in filling their loads to maximize freight
- Provide information for Parts and Accessory Sales and Operator/Installation Manuals
- Represent the company in a professional and courteous manner at all times
- Communicate ideas and concerns related to Rugby and the sales department in a timely manner
- Look for opportunities to positively affect gross margin & implementing them when appropriate
- Other duties as assigned that will impact the department and Rugby Mfg.
Requirements
- High school or some college courses in a field related to business or equivalent experience
- Previous customer service experience preferred
- Ability to deal effectively and professionally by phone with customers promoting a positive company image
- Strong communication/presentation skills
- Exceptional interpersonal skills
- Proficiency in computer applications (Microsoft Office)
- Strong technical reasoning and independent decision-making skills
- Prior to preferred basic understanding of truck chassis, basic hydraulics and related equipment, but not required
- Detail oriented, highly organized, and able to remain focused in all environments
- Able to attend and participate in required company meetings
- Must be a team player that maintains high integrity
About Us
Rugby is a subsidiary of Federal Signal Corporation, which is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Founded in 1901, Federal Signal is headquartered in Downers Grove, IL, with manufacturing facilities worldwide. For more information on Federal Signal, visit: www.federalsignal.com. The Company is an equal opportunity employer.
Contact Information
If you require reasonable accommodation in the application process, contact Human Resources at 701-350-3298. All other applications must be submitted online. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.