Customer Service Rep

About the role

The Customer Service Representative's core responsibility is to provide exceptional service for customers by facilitating orders and resolving issues, championing service excellence, and acting as a digital advocate to enhance the customer experience at RS.

Responsibilities

• Champion a service excellence belief, striving to make work easy for customers both internally and externally.
• Ensure orders are captured in line with RS’s promise and to the highest quality standards.
• Resolve customer issues—including product, shipping, and payment problems—both immediately and by coordinating cross-functionally to address root causes.
• Become an expert in navigating RS websites and promote value-added services.
• Support customers in their online journeys by assisting with product discovery, explaining functionality, and educating on digital service benefits.
• Provide quote information based on system data and pre-qualify customers to identify growth opportunities.
• Offer backup support for customer calls from Sales offices.
• Maintain strong governance for customer accounts to ensure appropriate support.

Requirements

• High school diploma or GED, plus one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Excellent customer service skills with a demonstrated passion for helping customers.
• Experience working cross-functionally and collaborating effectively with colleagues.
• Strong written and verbal communication skills.
• High attention to detail and ability to multi-task and prioritize workloads.

Qualifications

• Preferred: College education or equivalent combination of education and experience, ideally in a related field.
• Industry experience in manufacturing, distribution, or automation is desirable.