Customer Service Rep

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

About the role

This role is focused on ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns.

Our Customer Service Representatives work in one of our fast-paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing, and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long-term relationships is an important part of the role.

Responsibilities

• Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing, or other matters
• Documenting customer information and call history accurately for future reference
• Processing orders for new services requested
• Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
• Preparing correspondence and coordinating with other functions as necessary to resolve issues

Requirements

• High school diploma or GED (required)
• Prior customer service/call center experience (highly desired, but not required)
• Enjoy interacting with customers and providing great service
• Strong problem-solving skills and ability to clearly explain solutions
• Ability to thrive in a fast-paced, high-volume environment
• Strong communication skills – both interpersonal and written
• Basic computer skills, including experience with Microsoft Office products
• Typing speed of 25+ words per minute

Benefits

All Full-Time Colleagues qualify for the following benefits starting on day 1, with most benefits available to Part-Time Colleagues after meeting certain criteria:

• Comprehensive training, fully paid by the company
• Very competitive compensation program
• Opportunities for advancement and career growth, including paths into management
• Medical, dental, and vision coverage, plus discounts on Terminix brands
• Short-term and long-term disability insurance
• Life insurance
• Paid time off, including vacation days, sick days, and company-paid holidays
• Floating holidays and a company mindset that prioritizes health, safety, and flexibility
• 401(k) retirement plan with company-matching contributions
• Tuition reimbursement benefits (for full-time colleagues)
• Multiple avenues for professional and personal growth, including training and development programs