Customer Service Rep

About the role

Organically Grown Company (OGC), the Northwest's largest independent distributor of fresh, organic produce, is hiring a Customer Service Representative. OGC operates 24-7, and the Sales department has a big responsibility to provide top tier service to our customers. If you have a strong produce background and passion for produce, we want to meet you! Our Customer Service Rep is recognized and appreciated by our customers, coworkers and community for their role in the organic food supply chain, and we want you to be part of our team! As a Customer Service Representative, you are responsible for helping our accounts meet their objectives by providing exceptional customer care, introducing new products, and being a key partner in providing store level consultation on organic produce and trade movement.

Job Type: Full‑time

Schedule

Thursday‑Monday

Benefits

• Comprehensive healthcare benefits for you and your family after 30 days of employment
• Competitive Wellness Program
• Generous Paid Time Off program
• 401(k) retirement program with a 5% company match, capped at $3,500 annually
• Annual profit share – 20% of profits distributed back to employees
• Free and discounted organic produce
• $200 annual fitness reimbursement

Pay

$25.50 – $29.00 per hour (DOE)

Responsibilities

• Accurately processes account orders via all channels in a timely manner; phone, email and B2B online platforms.
• Plans and organizes a daily work schedule to service existing customers.
• Assists Account Representatives and other sales team members in serving accounts; may be asked to participate in store‑level outreach.
• Processes credit requests, determine reason for loss and inform purchasing and quality teams issues.
• Maintains a basic understanding of OGC's products, quality, pack, promotions, substitutions, pricing and services to match products to account needs and increase sales volume.
• Has an understanding of account needs and preferences, and how to best service each account.
• Maintains familiarity with daily push and upsell items and proactively communicates deals to accounts.
• Ensures all orders are accurately documented and entered into the computer system.
• Communicates service issues to Account Representatives and other departments as needed. Supports in resolution of issues, leading to account satisfaction.
• Supports OGC's sustainability goals and actively work to reduce environmental impact.

Requirements

• At least 2 years of experience in a customer service focused role.
• At least 1 year of commercial produce experience.
• Basic working knowledge of produce varieties, regions, and seasons.
• Familiarity with project management or project supporting functions.
• Excellent communication and listening skills, including interpretation of basic financial data.
• Basic conflict