Customer Service Rep.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Aid customers with order placement, tracking, and issue resolution.
• Collaborate with production, logistics, and sales teams to ensure timely and accurate order fulfillment.
• Maintain detailed and accurate customer records in the company database.
• Handle customer complaints and provide appropriate solutions or escalate when necessary.
• Provide product information and support to customers as needed.
• Contribute to continuous improvement of customer service processes.

Qualifications

• Previous experience as a customer service representative, preferably in the manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office Suite and customer management software.
• Able to multitask and manage time efficiently.
• High school diploma or equivalent; additional education is a plus.