Customer Service Rep

Responsibilities

• Receive and enter customer orders with an awareness of special customer requirements.
• Arrange for hauling of associated orders.
• Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions.
• Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process.
• Solicit information from customers regarding their specific and general needs.
• Determine root cause for problems as they arise and resolves them based on knowledge and experience.
• Anticipate problems and finds solutions to providing excellent customer service.
• Perform other duties as requested by Manager, Sales Planning & Customer Services.
• Uniformly enforce policies and procedures among associates.
• Establish a positive working relationship with all clients and sales teams.
• Communicate with all members of leadership to help identify any customer issues and keep manager updated with information, observations, trends, or changes they observe.
• Monitor billing to ensure accuracy and timeliness.
• Perform other duties as assigned.

Qualifications

• 5+ years of related experience in customer service environment.
• Order entry systems experience required.
• Excellent computer skills, working knowledge of Microsoft Office and Outlook.
• Detail oriented with ability to multi-task.
• Problem solving ability.
• Strong communication, planning, and organizational skills.
• Basic dairy product knowledge.
• Ability to operate telephone, fax, scanner, and printer.