Customer Service Rep
Labatt Food Service · Houston, TX · Yesterday
OTHRFull-time
About the role
A Customer Service Representative will utilize problem-solving skills to resolve user requests and other administrative tasks.
Responsibilities
- Respond and resolve customer requests concerning order processing, deliveries, product inquiries, and other requests via phone and email.
- Research and offer product suggestions based on customer requirements.
- Communicate order and product changes with customers in a timely fashion.
- Identify and effectively communicate changing customer needs with internal personnel.
Requirements
- Effective communication skills to quickly understand and resolve customer requests in a friendly and respectful manner.
- Strong work ethic with a positive attitude to maintain good rapport with customers.
- Demonstrate empathy toward customer concerns with a sense of urgency to resolve them.
- Ability to take on other responsibilities as needed.
- Bilingual (English & Spanish) strongly preferred.