CUSTOMER SERVICE REP
KTM Group North America, Inc. · Murrieta, CA · 1 mo ago
On-siteOTHRFull-time
About the role
Under general supervision, the Customer Service Rep (CSR) answers customer and dealer calls logs information to facilitate resolution through to closure, ensures that appropriate resources are utilized to provide a positive customer experience. Works closely with the Dealer and Customer to gather all information to help facilitate the customer experience.
Responsibilities
- Monitors all incoming customer service request issues.
- Tracks dealer responses and