CUSTOMER SERVICE REP

Duties and Responsibilities

• Answer s phone calls
• M aintains branch or region order email inbox
• P rovide s product knowledge
• B uild s sales, enters orders
• E nsur e s orders are filled for pick up or scheduled for delivery and payments received if required
• L ook s up inventory
• Q uote s customers
• Provides support to Branch Staff for either one or multiple locations, depending on size and scope
• C ommunicate s with the sales team and management of selling trends and customer satisfaction
• Provide s support to customers and sales team in region or assigned to local branch
• May help back up warehouse associates by assignment when short staffed or when a surge in orders occurs
• Performs a ll other duties as assigned

Minimum Job Qualifications

• 2 Years of Customer Service Experience preferred
• Previous experience working a warehouse a plus

Knowledge, Skills, And Abilities

• Excel
• Word
• PowerPoint
• OneNote
• Teams
• Outlook

Work Conditions

• Mainly inside , possibly in the warehouse or outside for short periods of time
• Standing and s itting at desk while working on computer
• Operating a forklift as a backup (after being properly trained)
• Lifting capabilities 4 0 lbs
• Directly with customers
• Around warehouse equipment and vehicles

Safety Responsibility

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and p romotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.

Company Benefits

• Vacation and Sick time ( starts accruing upon hire)
• M edical, Dental, and Vision Insurance (1st of Month following 30 days)
• Health Savings Account (HSA) - HSA match up to $2,000
• Incentive Program
• 401(k) Eligibility (after 30 days)
• 401(k) Company Match (after 1 yr of service)
• Annual Profit Sharing (after 1 yr of service)
• Paid Holidays (8 designated, 3 Floating)
• Life and Disability Insurance (1st of Month following 90 days)
• Employee Assistance Program
• Education Reimbursement
• Referral Program (up to $750)