Customer Service Rep

Muscle Foods USA, a Division of EURPAC SERVICE, INC., a nationwide wholesale distributor of sports nutrition and health products, is seeking a Customer Service Representative in Dunmore, Pennsylvania. The company emphasizes quality goods and services, strong retail relationships, and a casual work environment that fosters success.

Responsibilities

• Handle Customer Service Issues politely, efficiently, and promptly.
• Handle all routine and non-routine Customer Service Complaints.
• Confirm that all problem issues are in the process of being resolved and contact has been made with the requestor.
• Order Entry and Finalizing.
• Return authorizations for defective or wrong shipments.
• Product issues: pricing, availability, UPC codes, case packs.
• Communication with VP’s manufacturers, exchange personnel, exchange buying offices, sales reps, via email, phone, or fax for resolution of any problems.
• Resolve any issues with orders once the order has been processed and forwarded.
• Document and retain any communication regarding a given issue.
• Answer all incoming calls to be handled or forwarded to representatives.
• Special projects and other tasks that may be assigned as needed.

Qualifications

• Must have good attendance.
• Must have a positive attitude and ability to work well with others.
• Must possess a sense of urgency and ability to prioritize.
• Must have the ability to function in a fast‑paced environment.
• Must be able to multitask.
• Must have good organizational skills.
• Must have excellent communication skills and the ability to adjust to a given situation and/or personality.
• Must be a team player and willing to help with any task or in any area outside their normal work requirement.
• Must have good data entry skills.
• Must have knowledge of Windows and be comfortable learning new systems as a tool to perform daily functions.

Benefits

• Medical, dental and life insurance coverage after 60 days of employment.
• 401(k) with an employer match after one year of service.
• Employee Stock Ownership Plan after one year of service.
• Paid holidays and generous paid time off.
• Floating Holidays.
• Day Shift positions.
• Limited or no work on weekends.
• At‑Cost Employee Purchase Program.
• College Scholarship opportunities for employees’ dependents.
• Career opportunities with a growing company.
• And more!