Customer Service Rep - Assistant Manager
Sanborn's Air Conditioning & Heating · Redlands, CA · 7 mo ago
On-siteCustomer ServiceFull-time
About the role
Assist in managing customer interactions, ensuring high levels of customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Handle customer inquiries via phone and email
- Resolve customer issues and complaints efficiently
- Train and mentor junior staff members
- Contribute to maintaining a positive company image
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field
- At least 2 years of customer service experience
- Strong verbal and written communication skills
- Ability to work independently and manage multiple tasks simultaneously
Qualifications
- Excellent interpersonal skills
- Proficient in Microsoft Office Suite
- Experience with CRM systems
Skills
- Customer service orientation
- Problem-solving abilities
- Time management
Benefits
- Flexible schedule options
- Health insurance coverage
- Professional development opportunities
Pay
- $15.00 per hour
Schedule
- Variable hours to accommodate customer needs
Contact
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