Assistant Customer Service Manager
Responsibilities
- Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
- Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
- Place primary importance on delivering superior customer service.
- Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
- Operate cash register when needed.
- Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
- Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
- Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
- Other duties as assigned.
- High school diploma or GED, required.
- Previous cash handling experience, required.
- Previous customer service experience, required.
- Previous management experience, preferred.
- Must be able to work early mornings, nights and weekends.
- Must have reliable transportation.
- Health
- Dental
- Vision
- Short term disability
- Accident
- Hospitalization
- Critical illness
- Cancer
- Life insurance
- Flexible spending
- Education reimbursement
- 401K match
- Employee discount
- Company paid life insurance policy
- Company paid LTD policy
- Health
- Dental
- Vision
- Short term disability
- Accident
- Hospitalization
- Critical illness
- Cancer
- Life insurance
- Flexible spending
- Education reimbursement
- 401K match
- Employee discount
- Company paid life insurance policy
- Company paid LTD policy
Qualifications
Benefits
About the role
Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location. The position involves assisting the customer service manager in managing the department and its personnel, ensuring optimal productivity, excellent customer service, and satisfactory results. Responsibilities include cash management, line flow, customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, and other duties as assigned. The ideal candidate should have a high school diploma or GED, previous cash handling experience, and customer service experience. Previous management experience is preferred, and the position requires working early mornings, nights, and weekends with reliable transportation.
Benefits
Schedule
The Assistant Customer Service Manager position is available in Troy, Clinton Twp., St. Clair Shores, and Bloomfield Twp.
Pay
Details about pay are not specified in the job posting.
Equal Opportunity Employer
The company is committed to equal opportunity employment and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.