Assistant Customer Service Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible to greet, make eye contact and “Thank” each guest that you service.
• Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.
• Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
• Responsible for the supervision of the Guest Service area.
• Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
• Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.
• Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
• Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look Inside Always / BOB – Bottom of Basket).
• Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
• Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Responsible for communicating new policies or promotional programs to our guests.
• Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic Math skills

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.