Customer Service Rep., Asheville, NC
Empire Distributors, Inc. · Mills River, NC · 1 wk ago
On-siteOTHRFull-time
Essential Duties and Responsibilities
- Assists On-premise managers with trade events.
- Deals directly with sales representatives, customers and warehouse employees.
- Talks with customers and sales representatives by phone or in person and receives orders.
- Addresses customer concerns.
- Supports Empire Sales Representatives by researching products and history and relaying information.
- Processes all necessary paperwork and correspondence to establish new accounts.
- Maintains control and processes actions involving order voids, return orders, call backs and salesperson copies.
- Maintains files for all documentation and correspondence.
- Completes paper work for order pick-ups, no charges, and credits.
- Updates customer files and information as needed.
- Addresses complaints concerning service rendered for all accounts.
- Refers complaints of service failures to appropriate sales representative and/or manager.
- Runs Bev-1 reports for daily sales.
- Verifies and validates ABC permits.
Requirements
- College degree preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
- Computer skills: To perform this job successfully, an individual should have knowledge of Inventory software; Spreadsheet software and Word Processing software.
Qualifications
None specified.
Skills
To perform this job successfully, an individual should have knowledge of Inventory software; Spreadsheet software and Word Processing software.
Benefits
Empire Distributors offers excellent benefits, competitive wages and the potential for growth opportunities.
Pay
N/A
Schedule
N/A