Customer Service Rep (Aliamanu Military Reservation)

About the role

We're looking for enthusiastic customer service representatives with personality and people skills to join our team. Whether you're looking for a part-time job, full-time work, or supplemental income, Domino's Pizza offers flexible schedules that work with your life—perfect for students, those needing extra cash, or anyone wanting to balance work with other commitments.

Domino's is growing rapidly, providing numerous opportunities for advancement. Many team members start as delivery drivers and move up to management or even franchise ownership. We value diversity and strive to create an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling orders.
• Receive and process telephone orders both over the phone and in person.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Handle monetary transactions, including making correct change.
• Use a computer keyboard or touch screen to enter orders.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for interacting with customers and co-workers.
• Basic math skills (addition, subtraction, multiplication, division) for handling transactions and inventory.
• Motor coordination for rapid and precise movements, such as handling pizza dough and using equipment.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F or higher in some work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Hot surfaces and tools, including ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.
• Ability to perform tasks requiring near and mid-range vision, depth perception, and the ability to differentiate between hot and cold surfaces.
• Must be able to handle repetitive tasks, work alone or with others, work under stress, and meet quality control standards.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for short durations.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Deliveries include cases of ingredients and supplies weighing up to 50 pounds, lifted from the floor and stacked onto shelves up to 72" high.
• Carrying: Large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray, carried three at a time).
• Pushing/Pulling: Trays on dollies require up to 7.5 pounds of force to move.
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices, washing walls, or performing maintenance.
• Stooping/Bending: Forward bending at the waist is required at the pizza assembly station and front counter, repeated continuously throughout the day.
• Crouching/Squatting: Occasionally required for stocking shelves or cleaning low areas.
• Reaching: Continuous reaching up, down, and forward, including above 72" for tasks like adjusting oven controls or changing sign prices.
• Hand Tasks: Eye-hand coordination is essential. Frequent use of hands for shaping dough, using a pizza peel, assembling boxes, and handling tools like the pizza cutter. Requires forceful use of forearms and wrists.

Skills

• Verbal, writing, and telephone skills for processing orders.
• Ability to use computers, calculators, TDD equipment, and other store tools.
• Motor coordination for tasks requiring speed and precision.