Customer Service Rep(9370) - 901 s 1st st

About the role

We're looking for enthusiastic customer service representatives with personality and people skills. This role offers flexible part-time or full-time schedules that work with your lifestyle, whether it's for school, social life, or extra income. Domino's Pizza provides growth opportunities—from customer service to management or even franchise ownership. Join us for a fun, fast-paced environment where your contributions matter.

Advancement

Many team members start as delivery drivers and advance to successful franchise owners. Career paths include roles from customer service representative to management, General Manager, Corporate Operations Manager, or Franchisee.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals, fostering an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product and receive/process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• On-the-job training and orientation provided.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal communication skills for processing orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid and precise movements (e.g., entering orders via keyboard or touch screen).

Work Conditions

• Exposure to:
  • Varying/adverse weather conditions when performing outside tasks (e.g., removing trash).
  • In-store temperatures ranging from 36°F in coolers to 90°F+ in work areas, with sudden temperature changes.
  • Food odors, cornmeal dust, cramped quarters (e.g., walk-in cooler).
  • Hot surfaces/tools (ovens up to 500°F or higher), sharp edges, and moving mechanical parts.
• Sensory Requirements:
  • Talking/hearing on the telephone.
  • Near and mid-range vision for most tasks, depth perception, and ability to differentiate hot/cold surfaces.
• Temperaments:
  • Direct activities, perform repetitive tasks, work alone or with others under stress.
  • Meet strict quality control standards, deal with people, analyze/compile data, and make judgments/decisions.

Physical Requirements

• Standing: Most tasks performed standing; walking surfaces include ceramic tile/linoleum.
• Walking: Short distances/durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting:
  • Unload bulk deliveries (up to 50 lbs) using a hand truck; stack onto shelves up to 72" high.
  • Carry 3-lb cans, 30-lb pizza sauce, or trays of dough (12 lbs per tray, 3 at a time).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs/ladder for maintenance or sign changes.
• Stooping/Bending:
  • Forward bending at pizza assembly station (30–45 seconds continuously).
  • Bending at front counter and when stocking ingredients.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously up, down, and forward (e.g., oven controls, ingredients, cleaning).
• Hand Tasks:
  • Eye-hand coordination essential; continuous use of hands for shaping dough, using pizza peel/cutter, assembling boxes, and handling tools.
  • Frequent/forceful pinching (e.g., assembling cardboard boxes).
• Tools/Equipment: Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.