Customer Service Rep (35707)

About the role

We are seeking a dedicated and detail-oriented Customer Service Representative to support our Licensing Operations team. In this vital role, you’ll help ensure our clients' licensing needs are met seamlessly while working within a collaborative and dynamic team.

Responsibilities

• Prepare, submit, and manage a high volume of licensing applications, including renewals and amendments, across diverse industries.
• Collaborate closely with Account Managers to ensure timely processing of filings and resolve any roadblocks.
• Maintain accurate documentation of process changes, supporting continual improvement.
• Support team members during peak workloads and PTO periods, ensuring project continuity.
• Contribute to additional tasks such as account audits and office support during busy mailing seasons.

Requirements

• Strong interpersonal and communication skills to liaise with government agencies and colleagues effectively.
• High level of tact, discretion, and professionalism when handling sensitive data.
• Exceptional attention to detail with a focus on accuracy and quality.
• Excellent organizational and time management abilities to juggle multiple projects efficiently.
• Proficiency with Microsoft Office Suite, Adobe PDF, and other Windows-based tools.
• Ability to thrive in a fast-paced environment with a customer-centric mindset.
• 100% onsite role, with potential for extension or conversion based on performance.
• Ability to manage multiple projects concurrently and adapt to evolving priorities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-2 years of experience in data entry, licensing, or administrative support preferred.

Nice to Have Skills

• Previous experience in licensing or government filing environments.
• Familiarity with data entry, account audits, or administrative tasks related to licensing processes.
• Experience working in a team-oriented, collaborative setting.