Customer Service Rep- 2rd Shift & Weekends
Ultimate Staffing · Minneapolis, MN · 4 days ago
On-siteAdministrative$21.5/hrFull-time
About the role
We are seeking a Customer Service Representative to join our team. In this role, you will ensure operational excellence by managing shipment processes and supporting customers and carriers with accuracy and efficiency.
Responsibilities
- Execute tasks such as providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking shipments, entering events, and invoicing.
- Monitor task boards and email accounts to respond promptly to customer and carrier requests.
- Document events accurately using SOPs and experience; follow escalation procedures when needed.
- Ensure customer and carrier satisfaction by following through on requests and escalating when necessary.
- Validate and maintain accurate load data in systems according to standards.
- Perform other duties as assigned based on team or regional requirements.
Qualifications
- A high school diploma or GED.
- Previous customer service experience.
- Ability to pass a background check (education and employment verification).
- Strong communication, prioritization, and time management skills.
- Attention to detail and ability to work collaboratively in a team environment.
- Proficiency in Microsoft Word, Excel, and Teams (internal systems training provided).
Additional Details
- Shift Options:
- Option A: Monday: 4pm- 12:30a Tuesday: 4pm- 12:30a Wednesday: OFF Thursday: OFF Friday: 4p-10:30p Saturday: 8a- 5:30pm Sunday: 8a- 5:30pm
- Option B: Monday: 4pm- 12:30a Tuesday: 4pm- 12:30a Wednesday: OFF Thursday: OFF Friday: 4p-10:30p Saturday: 4p- 12:30a Sunday: 4p- 12:30a
- Training Schedule: Monday to Friday: 4p- 12:00a for five (5) weeks
Pay
$21.50 per hour
Schedule
Two shifts available (see above)
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