Customer Service Rep 1 (Medical Self Pay)

Responsibilities

• Resolve patient healthcare accounts by negotiating payment with patients/guarantors.
• Leverage an auto-dialer for both inbound and outbound calls to review account history and payment details.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third-party approvals, billing, and collection of overdue accounts.
• Perform routine tasks or repetitious tasks with care and attention.
• Handle incoming patient or client call/email requests and respond promptly, courteously, and professionally.
• Support other departments as needed, including acting as backup in other roles.
• Support Savista's Compliance Program by adhering to policies and procedures, including HIPAA, FDCPA, FCRA, and others.

Requirements

• High school diploma or GED.
• At least one year of experience in healthcare customer service or a healthcare certification/degree.
• At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.

Preferred Skills

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance-based commission structure.
• Experience reviewing EOBs.
• Experience entering demographic and insurance information.

Benefits

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The hourly range for this role up to $16.00 to $18.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Schedule

Shift between the hours of 9:30AM ET and 6PM ET.

Pay

The hourly range for this role up to $16.00 to $18.00.

Qualifications

Must be available to work a shift between the hours of 9:30AM ET and 6PM ET.

Skills

Must be able to pass a pre-employment background and drug screen.

Company Information

Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.