Customer Service Rep (08353)

About the role

Join our team as a Customer Service Representative at Domino's, where you'll be the friendly face and voice of our company. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and loves making customers' days brighter. No two days are the same, and your quick wit and charm will help turn challenges into opportunities.

Responsibilities

• Handle customer inquiries with speed and accuracy, providing information and resolving issues efficiently.
• Resolve customer complaints with a positive and professional approach, turning negative experiences into positive ones.
• Process orders, returns, and exchanges seamlessly.
• Act as a liaison between departments to ensure customer needs are met and problems are solved.
• Become an expert on our products and services to provide accurate and helpful information to customers.
• Document customer interactions in our CRM system with precision and attention to detail.
• Identify complex issues and escalate them to management when necessary.
• Participate in team meetings and training sessions to continuously improve your skills and contribute to our customer service strategy.
• Contribute ideas to help shape our customer service policies and procedures.
• Meet and exceed performance goals while maintaining high-quality standards.

Qualifications

• Exceptional communication skills, both verbal and written, with the ability to explain things clearly and effectively.
• Strong interpersonal skills, capable of charming and engaging customers from diverse backgrounds.
• Problem-solving abilities that allow you to stay ahead of customer concerns.
• Tech-savvy with the ability to navigate computer systems and CRM software proficiently.
• Multitasking skills to thrive in a fast-paced, dynamic environment.
• Sharp math skills for handling transactions accurately.
• Ability to remain calm and composed under pressure, turning conflicts into positive resolutions.
• Keen attention to detail, ensuring accuracy in all tasks.
• A team player who can also work independently, adapting to changing priorities with flexibility.
• High school diploma or equivalent required.
• Previous customer service experience is a plus, but we welcome candidates with strong potential and a passion for customer service.