Customer Service Rep(08163) - 3413 Navigation Blvd

About the role

We are searching for qualified customer service representatives with personality and people skills. Whether you need a part-time job, full-time position, or supplemental income, Domino's Pizza offers flexible schedules that work with your life—ideal for students, those with other commitments, or anyone looking for extra cash. You'll work during peak pizza hours, leaving plenty of time for school, friends, or other activities.

Domino's is growing rapidly, creating opportunities for advancement. Many team members start as delivery drivers or customer service reps and grow into management roles or even franchise ownership.

Advancement

From customer service representative to management, General Manager, Corporate Operations, or Franchisee, our stores offer a clear path for career growth. Many of our franchise owners began their careers as delivery drivers.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We strive to create an environment where everyone can reach their highest potential.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in coolers to 90°F or higher in work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, cramped quarters (e.g., walk-in cooler), and hot surfaces/tools (ovens up to 500°F or higher).
• Sharp edges and moving mechanical parts.

Sensory and Cognitive Requirements

• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks, including depth perception.
• Ability to differentiate between hot and cold surfaces.
• Directing activities, performing repetitive tasks, working alone or with others, working under stress, meeting quality control standards, dealing with people, analyzing and compiling data, and making judgments and decisions.

Physical Requirements

• Standing: Most tasks are performed while standing.
• Walking: Short distances and durations on surfaces like ceramic tile or linoleum. Work surfaces range from 36 to 48 inches in height.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unloading bulk deliveries (e.g., cases of ingredients/supplies up to 50 lbs, dimensions up to 3' x 1.5') using a hand truck. Cases are lifted from the floor and stacked onto shelves up to 72 inches high.
• Carrying: Large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray, carried three at a time over short distances).
• Pushing/Pulling: Moving trays on dollies (stacks of 24–30 trays require up to 7.5 lbs of force).
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices, washing walls, or performing maintenance.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly station, front counter, stocking ingredients). Duration: 30–45 seconds at a time, repeated continuously.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like turning oven controls, changing prices, lifting objects, scooping cornmeal, washing dishes, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Frequent use of hands for shaping dough, manipulating pizza peels, cutting pizzas, assembling boxes, and grasping tools (e.g., phones, pizza cutters, cans).

Tools and Equipment

Team members may use pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, pizza peels, and other standard store tools.