Customer Service Rep(07897) - 12501 Burbank Boulevard

Responsibilities

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Training

Orientation and training provided on the job.

Skills

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Ability to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

Work Conditions

• Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks; in-store temperatures range from 36°F in cooler to 90°F and above in some work areas; sudden changes in temperature in work area and while outside; fumes from food odors; exposure to cornmeal dust; cramped quarters including walk-in cooler; hot surfaces/tools from oven up to 500°F or higher; sharp edges and moving mechanical parts
• Sensing: Talking and hearing on the telephone; near and mid-range vision for most in-store tasks; depth perception; ability to differentiate between hot and cold surfaces
• Temperaments: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
• Standing: Most tasks performed from a standing position; walking surfaces include ceramic tile “bricks” with linoleum in some food process areas; height of work surfaces between 36” and 48”
• Walking: Generally short distances for short durations; delivery personnel travel between store and delivery vehicle and from delivery vehicle to customer’s location
• Sitting: Paperwork normally completed in an office at a desk or table
• Lifting: Bulk product deliveries made twice a week or more, unloaded by team member using a hand truck; deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up to 3’ x 1.5’; cases usually lifted from floor and stacked onto shelves up to 72” high
• Carrying: Large cans (3 lb 7 oz) carried from workstation to storage shelves; occasionally pizza sauce (30 lb) carried from storage room to front of store; trays of pizza dough carried three at a time over short distances (~12 lb per tray); during delivery, carry pizzas, sides, and beverages while walking and climbing
• Driving: Deliver pizzas within designated delivery area; may make several deliveries per shift
• Pushing: Move trays placed on dollies; stack of trays on dolly approximately 24”–30” requires force up to 7.5 lb to push; trays may also be pulled
• Climbing: Infrequently navigate stairs or climb ladder to change prices on signs, wash walls, perform maintenance; during delivery, navigation of five or more flights of stairs may be required
• Stooping/Bending: Forward bending at waist necessary at pizza assembly station (toe room present but knees cannot flex while standing); duration ~40–45 seconds at a time, repeated continuously; forward bending also at front counter when stocking ingredients
• Crouching/Squatting: Performed occasionally to stock shelves and clean low areas
• Reaching: Performed continuously up, down, and forward; occasionally reach above 72” to turn on/off oven controls, change prices on sign, lift and lower objects to/from shelves; reach down to scoop cornmeal from plastic barrel or wash dishes; reach forward to obtain topping ingredients, clean work surfaces, answer phones
• Hand Tasks: Eye-hand coordination essential; use of hands continuous; frequently activities require one or both hands; shaping pizza dough requires frequent and forceful use of forearms and wrists; manipulate pizza peel when removing pizza from oven and when using rolling cutter; frequent/forceful pinching required for assembly of cardboard pizza boxes; must grasp cans, phone, pizza cutter, pizza peel, and pizza boxes
• Machines, Tools, Equipment, Work Aids: Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel