Customer Service Rep

About the role

Kelly® is looking for a Customer Service Specialist to work at a leading organization in Madison, WI. This position offers the opportunity to grow at work and discover the next step in your career while being a vital part of your community.

Pay & Schedule

• Hourly rate: $25/hr
• Shift: 1st shift

Why You Should Apply

• Competitive pay rate of $25/hour
• Opportunity to work with a reputable industry leader
• Positive, collaborative work environment
• Gain valuable experience in order management and customer service

Responsibilities

• Serve as the primary contact for customers and sales throughout the order fulfillment process
• Process order requests from customers, Sales & Business Development, Custom Department, and technical support
• Review purchase orders for payment and shipping terms according to business practices
• Manage inquiries in the order support inbox, including inventory checks, order status, shipment tracking, quote requests, and pricing inquiries
• Set up and manage reserve orders, updating or canceling as needed, and reintegrate products into stock or obtain purchase order extensions
• Answer all incoming calls (operator, customer service, sales support) and process phone orders upon request
• Work with international customers to prepare import documentation, licensing, and ensure smooth shipments with minimal customs delays
• Perform other assigned job functions as needed

Requirements

• Proven experience managing and processing complex orders through an ERP system with minimal errors (required)
• Comfortable interacting and influencing a variety of customers and internal partners (required)
• Excellent communication and conflict resolution skills
• Experience handling international shipping and documentation (preferred)
• Detail-oriented and able to multitask in a fast-paced environment

Benefits

Kelly offers eligible employees the following voluntary benefit plans and perks (eligibility may vary by assignment, location, and job type):

• Medical, dental, and vision insurance
• Telemedicine
• Term life and whole life insurance
• Accident insurance and critical illness coverage
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under applicable state or local plans

About Kelly

Kelly is dedicated to providing limitless opportunities to enrich your life — employing 300,000 people each year. We connect you with top companies for opportunities where you can learn, grow, and thrive, matching jobs that fit your skills, experience, and career path.