Customer Service Rep

Customer Service Specialist Location: Glendale, CAIndustry: Legal ServicesPay: Up to $25/hrEmployment Type: Temp-to-HireSchedule: Monday-Friday, 9:00 AM-5:30 PMWork Arrangement: 100% Onsite Position Overview We are looking for an outgoing, personable, and customer-focused Customer Service Specialist to join a growing team in Glendale.This is a high-volume, phone-based customer service role for someone who genuinely enjoys talking to people, building rapport, answering questions, and providing a positive customer experience. You will serve as one of the first points of contact for prospective clients and help guide them through the initial stages of the process.Legal experience is not required. The team is much more focused on finding someone with a strong customer service background, a great personality, and confidence communicating with people throughout the day. Key Responsibilities Handle a high volume of inbound and outbound customer callsReach out to prospective clients and provide a friendly, professional first impressionAsk questions and gather basic information using established guidelinesListen carefully to customer needs and accurately document informationFollow up with customers through phone calls, voicemails, and text messagesMaintain consistent communication and follow-throughEnter and update customer information within the CRMAnswer questions and direct customers to the appropriate team memberAssist with reconnecting with customers when additional follow-up is neededWork closely with the broader customer service and intake teamMaintain professionalism and compassion during sensitive conversations What We're Looking For Previous customer service experience, ideally in a phone-heavy or high-volume environmentSomeone who is naturally outgoing, friendly, personable, and engagingComfortable spending a large portion of the day talking with customersStrong phone presence and active-listening skillsExcellent verbal communicationStrong attention to detail and follow-throughComfortable making outbound callsAble to build rapport quickly with different personalitiesPositive attitude and strong team mentalityOrganized and able to manage multiple conversations and follow-upsComfortable learning scripts, systems, and established processesBilingual English/Spanish is a plusNo degree requiredNo legal experience required By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: · the individual's skill sets, experience and training; · licensure and certification requirements; · office location and other geographic considerations; and · other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).