Customer Service Rep(06953) -1151 Hwy 377, Ste. 107

About the role

We're looking for energetic customer service representatives with personality and people skills to join our team. Whether you're seeking a full-time position, part-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that work with your life—ideal for students, those balancing multiple commitments, or anyone who wants to earn while having time for other activities. This role provides opportunities for growth, from management to franchise ownership, and is perfect for anyone looking to start or advance their career in a fast-paced, team-oriented environment.

Advancement

Many of our team members began as delivery drivers and have advanced to become successful Domino's franchise owners. From customer service representative to management, General Manager, Corporate Operations Manager, or Franchisee, our stores offer a clear path for career growth and development.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. We strive to create an environment where every team member, regardless of differences, can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from the delivery area to storage, work areas, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling pizzas.
• Receive and process telephone orders both over the phone and in person.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Handle monetary transactions, including making correct change.
• Enter orders using a computer keyboard or touch screen.
• Unload and stock bulk product deliveries, including lifting and stacking cases weighing up to 50 pounds.
• Perform occasional tasks such as changing prices on signs, washing walls, or performing maintenance.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for processing orders over the phone and in person.
• Basic math skills: ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Motor coordination for rapid and precise movements, including eye-hand coordination.
• Ability to work in varying and sometimes adverse conditions, including temperature changes, food odors, and cramped quarters.
• Capability to handle physical tasks such as standing for extended periods, lifting up to 50 pounds, bending, stooping, crouching, and reaching.
• Ability to work under stress, meet quality control standards, and handle repetitive tasks.

Skills

• Verbal, writing, and telephone skills for order processing.
• Proficiency in using computers, touch screens, calculators, and other store equipment.
• Ability to differentiate between hot and cold surfaces and handle sharp tools safely.
• Coordination for tasks such as shaping dough, using a pizza peel, and assembling pizza boxes.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F or higher in some work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, and fumes.
• Cramped quarters, including the walk-in cooler and tight workspaces.
• Hot surfaces and tools, including ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: Short distances for short durations on surfaces like ceramic tile or linoleum.
• Sitting: Paperwork is completed at a desk or table in an office area.
• Lifting: Deliveries include cases weighing up to 50 pounds, lifted from the floor and stacked onto shelves up to 72" high.
• Carrying: Items such as large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray).
• Pushing/Pulling: Moving trays on dollies, requiring up to 7.5 pounds of force.
• Climbing: Infrequent use of stairs or ladders for tasks like changing signs or performing maintenance.
• Stooping/Bending: Forward bending at the waist, particularly at the pizza assembly station, for durations of 30-45 seconds at a time.
• Crouching/Squatting: Occasionally required for stocking shelves or cleaning low areas.
• Reaching: Continuous reaching in all directions, including above 72" for tasks like adjusting oven controls or stocking shelves.
• Hand Tasks: Frequent and forceful use of hands, wrists, and forearms for tasks like shaping dough, using a pizza peel, and assembling boxes. Ability to grasp tools, phones, and ingredients is essential.