Customer Service Rep(06697) - 1102 Ranch Road

About the role

We are searching for qualified customer service representatives with personality and people skills. This role offers flexible part-time or full-time schedules that work with your life, leaving plenty of time for school, hanging with friends, or other activities. Whether you need a primary job or a second job for extra cash, Domino's Pizza provides a fun and dynamic environment.

Many Domino's team members began their careers as delivery drivers and have advanced to successful franchise owners. From customer service representative to management, General Manager to Franchisee, there are opportunities for growth and advancement.

We take pride in our team members, and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Responsibilities

• Operate all equipment in the store.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling pizzas.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Use a computer keyboard or touch screen to enter orders.
• Handle monetary transactions and make correct change.
• Perform tasks requiring motor coordination, such as using a pizza peel and pizza cutter.
• Assemble cardboard pizza boxes.
• Navigate stairs or ladders for tasks like changing prices on signs, washing walls, or performing maintenance.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Strong verbal communication skills to process orders both over the phone and in person.
• Basic math skills: ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Ability to make correct monetary change.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Skills

• Verbal, writing, and telephone skills for order processing.
• Ability to work under stress and meet strict quality control standards.
• Ability to direct activities, perform repetitive tasks, work alone or with others, analyze and compile data, and make judgments and decisions.
• Near and mid-range vision for most in-store tasks, including depth perception.
• Ability to differentiate between hot and cold surfaces.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F and above in some work areas, with sudden temperature changes.
• Exposure to fumes from food odors and cornmeal dust.
• Cramped quarters, including the walk-in cooler.
• Hot surfaces and tools from ovens up to 500°F or higher.
• Sharp edges and moving mechanical parts.

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: Short distances for short durations on surfaces like ceramic tile and linoleum.
• Sitting: Paperwork is completed in an office at a desk or table.
• Lifting: Deliveries include cases of ingredients and supplies weighing up to 50 pounds, lifted from the floor and stacked onto shelves up to 72" high.
• Carrying:
  • Large cans weighing 3 pounds, 7 ounces.
  • Pizza sauce weighing 30 pounds from storage to the front of the store.
  • Trays of pizza dough (three at a time, ~12 pounds per tray).
• Pushing/Pulling: Trays on dollies (stacks up to 24"-30", requiring up to 7.5 pounds of force).
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices or maintenance.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly station, front counter, stocking ingredients).
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like turning oven controls, scooping ingredients, or answering phones.
• Hand Tasks:
  • Eye-hand coordination is essential for tasks like shaping pizza dough, using a pizza peel, and assembling boxes.
  • Frequent and forceful use of forearms and wrists.
  • Manipulation of tools like pizza cutters, pizza peels, and phones.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter and pizza peel.