Customer Service - REMOTE

About the Role

Spade Recruiting is seeking an Entry Level Customer Service Representative to join its growing remote team. In this client-focused role, you will communicate with individuals and families through phone and video appointments, understand their needs, explain available benefit options, and guide them through the decision-making process. This position is ideal for individuals with strong communication skills who enjoy helping others while building a long-term remote career.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, sales, or administrative experience is beneficial but not required.
• Strong verbal and written communication skills.
• Comfortable using computers, video conferencing, and online applications.
• Self-motivated with the ability to work independently.
• Strong organizational and time management skills.
• Positive, professional, and customer-focused attitude.
• Reliable internet connection and a suitable home workspace.

Skills

• Customer Service
• Client Relationship Management
• Sales Support
• Communication
• Phone Support
• Video Conferencing
• Appointment Management
• Customer Needs Assessment
• CRM Systems
• Data Entry
• Administrative Support
• Time Management
• Organization
• Problem Solving
• Active Listening
• Microsoft Office
• Team Collaboration
• Goal Achievement
• Remote Work
• Follow-up Management

Responsibilities

• Conduct client appointments through phone and video meetings.
• Explain benefit programs and available coverage options.
• Identify client needs by asking appropriate questions.
• Guide clients through the decision-making process.
• Follow up with clients after appointments.
• Aid with online applications and required documentation.
• Maintain accurate client records and documentation.
• Participate in training sessions, coaching, and team meetings.
• Achieve individual and team performance goals.
• Deliver professional, responsive, and high-quality customer service.

Benefits

• Fully remote work environment.
• Flexible scheduling options.
• Structured onboarding and training.
• Weekly compensation with bonus opportunities.
• Ongoing mentorship from experienced leaders.
• Career advancement opportunities.
• Leadership development programs.
• Supportive and collaborative team culture.
• Long-term career growth potential.

Equal Opportunity

Spade Recruiting is committed to providing equal employment opportunities to all qualified applicants. Employment decisions are based on qualifications, performance, and business needs without discrimination based on any legally protected characteristic.