Customer Service (Remote)

About the Role

We are seeking a Customer Service Representative to join a fully remote team focused on client communication, support, and follow-up. In this role, you will assist individuals who have requested information about available benefit options by answering questions, scheduling appointments, providing guidance, and ensuring a professional customer experience throughout the process.

Responsibilities

• Communicate with clients via phone, email, text, and virtual meetings.
• Respond to customer inquiries and provide information about available benefit options.
• Confirm client information and appointment details.
• Guide clients through the next steps in the process.
• Maintain accurate and up-to-date client records.
• Conduct timely follow-up communications to ensure a positive customer experience.
• Participate in team meetings, training sessions, and ongoing coaching.
• Deliver professional, friendly, and responsive customer service while working independently in a remote environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.
• Comfortable communicating with clients through multiple channels.
• Positive attitude and a customer-focused approach.
• Dependable, detail-oriented, and able to manage multiple tasks effectively.
• Previous customer service experience is preferred but not required.