Customer Service Receptionist

About the role

The City of Bangor Records Department has an opening for a Customer Service Receptionist. Under the general supervision of the Deputy City Clerk, this position is responsible for providing support services. It involves working with citizens, visitors, and other City employees in processing phone calls and other general inquiries and assisting with other office functions, while remaining professional, efficient, and helpful.

Responsibilities

• Answering phones and handling general inquiries from citizens, visitors, and other City employees
• Processing requests and directing callers to appropriate resources or personnel
• Assisting with administrative tasks such as scheduling appointments, maintaining records, and filing documents
• Providing a friendly and professional demeanor to all callers

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Basic computer skills, including proficiency with Microsoft Office applications
• Knowledge of city operations and procedures

Qualifications

• Experience in customer service preferred
• Previous experience in a clerical or administrative role is beneficial

Skills

• Customer service skills
• Administrative skills
• Computer literacy

Benefits

• Comprehensive benefits package including:
• Several insurance options, including low-deductible medical insurance, with up to 80% of health insurance paid for by the City
• Retirement plan with generous employer contribution
• Paid time off (3 weeks of vacation and 3 weeks of sick time in first year)
• 13 Paid holidays

Pay

• Full salary range: $19.46 to $26.17 per hour
• Non-exempt

Schedule

• Full-time (40 hours per week)