Customer Service - Product Recall Associate - Urgent Need

Essential Job Functions

• Determines requirements by working with sales force and customers
• Utilize JD Edwards ERP system / database to record activities and research information
• Handle Recall Process from start to finish
• Document all transactions
• Provide support and assistance to the outside sales force
• Handle requests for returned product
• Complete transactions for Return Goods, Trade-outs
• Respond to inquiries by clarifying desired information; research, locate, and provide information; escalates unresolved issues
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests

Basic Qualifications

• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
• Extreme attention to detail
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Positive and Professional attitude
• Proficiency in Microsoft Excel required
• Proficiency in Microsoft Office Suite (Windows, Outlook, Word, IE)