Customer Service Processing Specialist (45814)

What You Will Do

• Place outbound calls to carriers or transfer companies and clearly outline next steps
• Record call outcomes accurately and promptly in the required systems
• Use multiple systems simultaneously, following company procedures
• Reach out to gather outstanding information and obtain missing items as appropriate
• Identify and relay improvement opportunities, issues, and trends to leadership
• Collaborate with process improvement, problem-solving, and cross-training
• Adjust to evolving workflows and manage time effectively to ensure consistent productivity

What You Will Need To Be Successful

• A high school diploma or equivalent (required)
• At least 1 year of work experience (preferred)
• A strong focus and independence, meeting daily metrics within a dynamic environment
• An outstanding attention to detail with the ability to work across multiple systems
• Excellent written and verbal communication skills, appropriately escalating issues when needed
• A willingness to learn new processes and skills
• Excellent interpersonal skills

Benefits Overview

Includes:

• 401(k)
• Major health insurances
• Employee Stock Ownership Plan (ESOP)

Additional benefits include:

• $20.00 per hour
• Palmer Group location details provided

Contact Us

For more information or to apply, please visit our website or send an email.