Customer Service & Print Production Associate

Duties & Responsibilities

• Greet customers that come in the store and take care of their needs with an upbeat attitude.
• Answer phone and emails in a courteous, timely manner.
• Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details.
• Output small color graphic renderings, posters, prints and mounts.
• Bill completed jobs in the ERP system (P21); notify customers when their work is ready for pickup.
• Restock production area and showroom as needed.
• Maintain a clean environment for customers and employees.
• Perform monthly inventory counts.
• Aid with Shipping and Receiving department duties.
• Large/small format laminating.
• Monitor email for incoming orders, uploads, and company information.
• Scan, rename, and email files.
• Print, bind, and assemble spec books.
• Maintain the online bid room and ensure files are accurate and accessible.
• Perform additional duties as assigned by management.
• Travel to other local branches to cover 2-5 times a month as needed.

Requirements

• Computer skills including Office 365 and ERP systems.
• A positive and helpful attitude.
• Willingness to learn and attention to detail.
• Independent worker with ability to be resourceful.
• Prospecting new customers for business.
• Dependable and arrives at work on time.
• Ability to lift a minimum of 50 lbs.

Education & Experience

• High School graduate or equivalent.
• Experience in print production a plus.
• Basic understanding of construction documents and processes is a plus.