Customer Service Planning Specialist

About the Role

The Customer Service & Planning Specialist plays a critical role in supporting customer satisfaction, operational execution, and supply chain coordination within a fast-paced manufacturing environment at Amphenol Communications Solutions (ACS), a division of Amphenol Corporation. This position serves as a key liaison between customers, internal business teams, and global manufacturing operations, ensuring accurate order management, inventory visibility, demand planning support, and timely issue resolution.

Responsibilities

• Customer Service & Account Management:
  • Serve as a primary point of contact for customer inquiries related to orders, availability, shipment status, lead times, and escalations.
  • Build strong customer relationships through responsive communication and professional problem-solving.
  • Handle customer concerns with urgency while maintaining a high level of professionalism.
  • Monitor high-priority customer issues and coordinate resolution across internal teams.
  • Support customer account activities including order tracking, shipment visibility, and issue management.
  • Maintain communication with customers and internal stakeholders to provide updates and ensure service expectations are met.
• Planning, Purchasing & Supply Chain Coordination:
  • Support purchasing activities, order planning, inventory tracking, and supply coordination.
  • Monitor inventory levels and collaborate with planning and manufacturing teams to align supply with demand.
  • Review purchase orders, customer requirements, and inventory availability to support fulfillment execution.
  • Coordinate with manufacturing sites and global teams to ensure operational continuity.
  • Track shipments, inventory movement, and material flow to support customer commitments.
  • Assist with forecasting activities and planning adjustments based on changing customer demand.
• Order Management & Operational Execution:
  • Process and maintain customer orders accurately using ERP and business systems.
  • Review shipping requirements and delivery schedules to support on-time performance.
  • Monitor order activity and proactively identify delays, shortages, or fulfillment concerns.
  • Partner cross-functionally with Customer Service, Supply Chain, Manufacturing, Sales, Product Management, and Operations teams.
  • Support operational execution activities requiring quick decision-making and strong organizational skills.
• Data Management & Reporting:
  • Maintain accurate customer, inventory, and order data within business systems.
  • Utilize Microsoft Excel and reporting tools to analyze trends and support operational decisions.
  • Monitor key service metrics and operational performance indicators.
  • Ensure attention to detail across system transactions, inventory records, and planning activities.
• Global Collaboration:
  • Communicate regularly with global teams including India, China, and Mexicali manufacturing operations.
  • Coordinate activities across multiple business functions and time zones.
  • Build effective working relationships with internal and external partners to support customer success.

Qualifications

• 5+ years of experience in Customer Service, Supply Chain, Planning, Purchasing, Operations, Inventory Management, Manufacturing Support, or related business functions.
• Manufacturing experience preferred but not required.
• Experience managing customer orders, inventory tracking, purchasing activities, or supply chain coordination strongly preferred.
• Experience working in fast-paced operational environments where priorities shift quickly.
• ERP experience preferred (QAD experience is a plus).

Skills

• Exceptional customer service and communication skills.
• Strong attention to detail and follow-through.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Understanding of purchasing processes, inventory management, order flow, and operational coordination.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word required).
• Comfortable navigating business systems, databases, and ERP platforms.
• Ability to work independently while collaborating effectively across teams.
• Professional, adaptable, and able to perform well under pressure.

Candidate Profile

• Strong communication and customer service mindset.
• Experience with purchasing, inventory, supply chain, planning, or operational coordination.
• High attention to detail and ability to manage multiple priorities.
• Comfortable working across systems, tracking information, and problem-solving.
• Able to remain calm and professional in fast-paced or high-pressure situations.
• Team-oriented personality with strong adaptability and collaboration skills.

This position is onsite and intended for candidates local to the Etters, PA area.