Customer Service Planner (Financial Assistance Planner) - Pottsville, PA

About the role

Empire Beauty School is seeking a Full-Time Customer Service Planner (Financial Assistance Planner) to provide exceptional customer service to our schools and students in the Financial Aid packaging and verification process.

Responsibilities

• Package future and re-enter students contracted to attend Empire Beauty School.
• Package active students that cross over into a new award year.
• Provide accurate and timely financial packages.
• Respond to all requests for exceptional consideration regarding financial aid matters including professional judgments, reinstatement of financial aid, expense processing, etc.
• Maintain current knowledge of all federal and state regulations with particular emphasis on packaging and verification.

Requirements

• 1-2 years of relevant experience
• Excellent written and oral communication skills
• Excellent customer service skills
• Proficient with Microsoft Office and web-based applications
• Experience with financial assistance and Title IV preferred
• If a candidate has Federal Student Loans or Pell Grants, they must be in good standing.

Benefits

• 401K
• medical
• dental
• vision

Pay

Details TBD

Schedule

Full-Time