Customer Service Personnel (Alternate Program Manager)

What You'll Do

• Run the floor and make real-time decisions during operating hours;
• keep each station manned to standard;
• Back up the SSM and VO roles — certified and cross-trained to fill any seat, holding coverage without overtime;
• Support the Program Manager on reporting, quality control, and on-site coordination;
• Manage schedules, leave, and co-work coverage so the operation holds through planned and unplanned absences;
• Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs

Who You Are

• A hands-on leader who has run or supervised a credentialing or customer-service operation;
• Willing to certify and cross-train across SSM and VO duties — you lead by doing;

Qualifications

• Two (2) or more years of Common Access Card (CAC) and USID card functions;
• Able to obtain RAPIDS Verifying Official and Site Security Manager certifications;
• Able to obtain a CAC;
• Favorable National Agency Check with Inquiries (NACI) by your start date -we will help you through the process;
• Fluent in English

Why You'll Love It Here

• Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.
• A real leadership seat — Room to grow toward the Program Manager role with hands-on operational experience.
• Predictable schedule — On-post work with consistent hours; the office does not run nights or weekends.

Ready to Join Us?

If you want to lead an operation that people count on every working day, we want to hear from you.