Customer Service/ Person in Charge - St Matthews Market

About Us

Rainbow Blossom was founded in 1977 by Rob and Pumpkin Auerbach and is proudly managed today by their daughter, Summer Auerbach. For nearly 50 years, we've been a thriving part of the Louisville community, dedicated to health, wellness, and improving quality of life—for our employees, our customers, and our community. At Rainbow Blossom, we celebrate individuality and welcome team members from all walks of life. We provide a professional environment that supports career and personal growth while reflecting our mission to improve quality of life.

About the Role

We are hiring a Customer Service Team Member / Person-in-Charge (PIC). This role is perfect for someone who enjoys a mix of leadership, hands-on work, and customer interaction. You will be the primary point of contact on the sales floor during your shift, assist staff and customers with questions or concerns, assign tasks, monitor breaks, and help manage staffing challenges. You will also open or close the store, including safe and register counts, and maintain safety and operational standards while communicating with management.

Must have open availability, willingness to work nights and weekends, and be available to work up to 40 hours per week.

Responsibilities

• Deliver friendly, professional, and efficient customer service
• Assist customers in locating products and answering questions
• Process purchases accurately and handle cash responsibly
• Stock shelves, rotate and label products correctly
• Maintain a clean, organized, and safe store environment
• Follow all company policies, procedures, and return protocols
• Perform additional duties to support smooth store operations

Physical Requirements

• Lift up to 20 lbs frequently and 50 lbs occasionally
• Stand, walk, twist, squat, kneel, or climb as needed
• Occasionally work in coolers or freezers

Skills & Qualifications

• Positive attitude with strong professionalism
• Friendly, enthusiastic customer interactions
• Excellent communication skills
• Open to feedback and learning
• Flexibility to work nights, weekends, and holidays

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Employee discounts (store and Blossom Bar)
• Flexible scheduling
• Holiday pay (time-and-a-half for eligible holiday shifts)
• Employee co-op and incentive programs

Some benefits may have waiting periods or apply only to full-time employees.

What We Offer

• Be part of a family-owned business with deep roots in Louisville's health and wellness community
• Grow your career in a collaborative, positive, and supportive environment
• Participate in fun staff events
• Make a real difference every day—this isn't just a job, it's a community