Customer Service Merchandiser

Essential Functions

• Maximizes sales and distribution of our products by working with retailers to identify opportunities to increase the sales and profitability of the company through proper use of Point-of-Sale materials, communication of price/value and securing placement of new and incremental equipment and displays.
• Develops, builds and maintains relationships with Store Management at the retailer’s location to sell and accurately order the appropriate level of product for each location.
• Stocks rotate and displays all products to established standards (e.g. coolers, vendors).
• Maintains a clean, neat and organized backroom at retailer locations according to established standards.
• Ensures proper POS items are set up and displayed according to established standards (e.g. clings, base wrap, pole signs, banners).
• Responsible for cleaning all locations at which our products are displayed (e.g. coolers, vendors, racks, shelving).
• Communicates with retailers and Pepsi management team on issues regarding pricing, products, programs and problems that arise in the store.
• Adheres to all company policies, standards and procedures (e.g. OSHA and safety requirements, AIB and Pepsi standards, Federal/State/Local laws); wears all required personal protective equipment.
• Completes daily reports, time off requests and other required paperwork according to established standards.
• Maintains confidentiality of financial information, promotions, pricing, customer information and other sensitive and confidential information.
• Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands.
• Performs other related duties as required.

Education

• A high school diploma or equivalent required.
• A 2-year / associate degree or equivalent degree preferred.

Experience

• 1 - 3 years of sales experience (e.g. retail sales management, consumer product line).

Computer Skills

• Must be proficient in Microsoft Office Suite.

Other Requirements

• Knowledge of retail sales environment; grocery and beverage industry; standard selling practices; writing customer orders; Microsoft Office Suite; VIP.
• Skill in selling products and promotions; internal and external customer service.
• Ability to: work quickly, efficiently and independently; multi-task; communicate effectively with customers and other employees both verbally and in writing; adapt to change; relate to and influence customers; develop and maintain good working relationships; write and enter accurate orders; be trained on operating a pallet jack, powered hand cart and other mechanical equipment; drive a vehicle; operate a computer; problem solve.