Customer Service Patient Liability Rep I

About the role

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary. This representative reports to the Director of Customer Service.

Responsibilities

• Handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience
• Following up on and collecting outstanding guarantor balances through outbound phone contact
• Providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) - Required
• Associates Degree or Bachelors from an accredited university - Preferred

Work Experience

• One (1) previous year of related healthcare experience - Required
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality - Preferred
• Understanding of both hospital and professional billing practices - Preferred
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment - Preferred

Licenses and Certifications

• None Required