Customer Service Optician

About the role

Got a passion for style or a gift for making things look better? Would you love to solve problems to help people live better lives? Our busy eyecare practice needs a new team member who will be dedicated to helping our patients leave our office looking and seeing their BEST! This full-time position at our Madison office offers the stability of a career in healthcare with weekends OFF!

Responsibilities

• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles.
• Educating first-timers on how to use and take care of their glasses.
• Troubleshooting prescription issues.
• Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments.
• Miscellaneous repairs.
• Consistent cross-training in technician duties for optimum career growth (offered and expected).
• Educating patients on what their insurance covers.
• Keeping the optical space looking clean, neat, and welcoming.
• Doing inventory, ordering, sending, and receiving shipments.

Requirements

No experience required! Prior medical office or eyecare experience can be a plus, but certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

Qualifications

• You’re a natural problem solver and you’re confident in making recommendations.
• You’re outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment.
• You’ve got a great sense of style and love to help people find a look or style they like best.
• You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.
• You can effectively communicate both in writing and verbally in a professional and positive manner.
• You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.
• You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
• Your reputation for honesty and integrity is legendary; you’re known for doing what you say you’re going to do – no excuses!
• You take pride and ownership in your work – whatever you do, you do it well.
• You see yourself as an integral part of your team’s success (because we will).
• You’re always up for learning something new, and you master new skills quickly.
• You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

Benefits

• In-house Vision Benefit
• Healthcare allowance
• 401k
• Uniform allowance and birthday bonus
• PTO and paid holidays

Pay

Not specified

Schedule

Not specified