Customer Service Operator (Bilingual)

About the Role

Perform duties to answer and direct telephone calls, greet and announce guests, and provide clerical support within the limits of standard or accepted practice.

Responsibilities

• Answer incoming telephone calls and direct calls to appropriate staff members.
• Assist with the distribution of phone messages and other verbal or written communication as needed.
• Provide paging services for assigned location in case of an emergency and/or to address parking and other issues.
• Handle incoming correspondence and pick-up orders.
• Receive, sort, and distribute mail delivered.
• Provide additional clerical support for various departments as directed, including photocopying and faxing documents, and checking and routing voicemail.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain knowledge of new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Requirements

• Must be bilingual in English and Spanish.
• Must be able to maintain a professional appearance at all times.
• Must have knowledge of phone systems.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational and multi-tasking skills.
• Strong proficiency in Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Proficiency in researching the Internet.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, problem-solving, judgment, and decision-making abilities.

Physical Requirements

• Works under usual office conditions.
• Required to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk, and lift up to 30 lbs.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM.

Benefits

• Full comprehensive benefits including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.
• Property-specific perks (free access to gym, swimming pools).

Pay

$16.00 per hour.