Customer Service Operator (Bilingual)

Perform duties to answer and direct telephone calls, greet and announce guests, and provide clerical support within standard practices.

Responsibilities

• Answer incoming telephone calls and direct calls to appropriate staff members.
• Assist with the distribution of phone messages and other verbal or written communication.
• Provide paging services for assigned location in case of emergencies or to address parking and other issues.
• Handle incoming correspondence and pick-up orders.
• Receive, sort, and distribute mail.
• Provide additional clerical support, including photocopying, faxing documents, and managing voicemail.
• Conduct business with high standards of personal, professional, and ethical conduct.
• Perform or assist with operations to maintain workflow and meet schedules.
• Notify supervision of unusual equipment or operational problems and supply needs.
• Participate in meetings and work groups to integrate activities, communicate issues, and resolve problems.
• Ensure all safety precautions are followed while performing duties.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform special projects, tasks, and other related duties as assigned.

Requirements

• Must be bilingual in English and Spanish.
• Must maintain a professional appearance at all times.
• Knowledge of phone systems.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational and multi-tasking skills.
• Proficiency in Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to research the Internet.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently.
• Critical thinking, problem-solving, judgment, and decision-making abilities.

Physical Requirements

• Works under usual office conditions.
• Required to work at a personal computer and be on the phone for extended periods.
• Must be able to stand, sit, walk, and lift up to 30 lbs.

Benefits

• Full comprehensive benefits, including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.
• Property-specific perks (free access to gym, swimming pools).

Pay

$16.00 per hour

Schedule

Monday–Friday, 8:00 AM – 5:00 PM