Customer Service & Operations Representative

About the role

Consider joining the Metal Exchange family as a Customer Service & Operations Representative in our Moulton, AL location. The Customer Service & Operations Representative plays a key role in providing transportation services, inventory control, bookkeeping, and customer service for our Moulton Scrap Yard location. This position will provide appropriate, consistent, and timely communication with internal and external customers.

Responsibilities

• Customer Service & Scale Operations
  Greet customers and give instructions as to how to proceed
  Operate truck scale within State of Alabama guidelines
  Generate, sign and approve RW settlements within MEC requirement
  Build and maintain strong relationships with suppliers and customers
  Provide timely and appropriate customer service to all internal and external customers
  Answer phones and back-up RW settlement RW transactions including entry, check signing & customer interaction

• Transportation & Shipping
  Assist with dispatches for shipments to carriers per customer requirement
  Codify and ensure timely and accurate transportation, along with documentation, to/from counterparties as indicated on the contractual agreement
  Proactively arrange and manage carriers to ensure timely pickup and delivery
  Makes meetings with production to determine shipment releases
  Schedules loads with production and transportation vendors, including communicating reschedules as needed
  Creates and records shipment details/documents
  Supports initiating and coordinating pre-shipment inspection (PSI)

• Invoice COD customers for Moulton
  Manage regulations with all CCIC containers and documentation
  Comply with local, state, and governmental regulations

• Inventory Administration
  Ensure accurate inventory transactions involving RW piles, receiver material, and finished goods to allow accurate physical inventories and cost of goods sold
  Supports recording all receiver material into finished goods
  Supports creating finished goods from correct RW piles as required
  Supports physical position management
  Applies appropriate finished goods (cost of goods sold) to proper shipment
  Manages inventory corrections/returns/conversions
  Converts RW unfinished into finished tags
  Collects, copy and tally baler production sheets for cost center report
  Supports the production recap and supporting schedules

• Financial & Administrative
  Maintain, balance and publish(email) check register daily
  Fax/Email all settlements over $7,000 to Accounting daily
  File settlements daily
  Sends accounts payable invoices to St. Louis
  Supports miscellaneous accounts payable checking, coding and copying
  Logs usage and fills out of appropriate PO log
  Helps manage petty cash
  Supports invoicing for yard sales
  Ensures proper check deposits for payments from COD customers
  Helps with the Scrap Dragon purchasing program for RW
  Occasionally manages purchased of various warehouse and office supplies
  Handles Inbound mail
  Performs other duties as required

Qualifications

• Education
  High School Diploma required; Associate's Degree preferred
  Read, write, speak and understand English to 11th grade or above
  Mathematics to 10th grade or above

• Experience
  1 year of professional work experience in an office or warehouse administration position
  Transportation experience is desired
  Inventory control experience is desired

• Other Required Knowledge, Skills, And Experience
  Moderate to full proficiency in MS Office (Word, Excel) and Outlook
  Must be detail-oriented with an ability to multi-task
  Possesses strong organizational and time management skills
  Serves the customer with excellent customer service/interpersonal skills
  Works with the intention of being team oriented, communicative, and resourceful
  Exemplifies our core values of Safety, Integrity, Caring, and Growth; behaves in a way that models these values

About Us

Perks of the Job
Medical, dental and vision insurance
Disability and life insurance
401(k) with matching contribution
Generous allotment of paid vacation and paid holidays
Enterprise-wide winter break between Christmas and New Year’s holidays
Competitive wages plus performance-based bonus opportunities
Ongoing training and professional development
Ambitious opportunity for career growth and advancement
Paid time off for all new parents

Why Our People Love Working Here

• Purpose-driven, friendly, open, and respectful culture

• Highly engaged workforce – as indicated by best-in-class engagement scores

• Shared core values of safety, integrity, caring and growth

• Led by leaders committed to building more diverse, inclusive teams

• On-Demand pay via DailyPay

• Royalty incentive program

• Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee

• Tuition reimbursement

• Employee discount program with hundreds of partner brands

• Wellness incentive program

• Regular employee celebrations and events

Our Commitment to Inclusion

• We welcome people of different backgrounds, abilities, and perspectives.

• To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status.