Customer Service Operations Agent

About the role

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

Responsibilities

• Serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel
• Log and relay gate changes, cancellations, service requests, and other pertinent flight information to the respective department personnel
• Work together as a team to provide excellent customer service and meet corporate objectives

Requirements

• Outstanding organizational skills and ability to multi-task
• Ability to work independently meeting specified deadlines
• Ability to work well and communicate with all levels of management and support staff
• Advanced ability with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Qualifications and Competencies

• Previous Operations Tower experience
• Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program (AOSSP) regulations
• Experience with Gate Manager and Ground Event Tracker (GET)
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Current Piedmont employee with a minimum of six months of service

Preferred Qualifications

• Previous Operations Tower experience
• Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program (AOSSP) regulations
• Experience with Gate Manager and Ground Event Tracker (GET)
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Absorb dust, fumes, odors, gases, and other environmental factors
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Benefits

• Competitive salary
• Bonuses awarded in accordance with company policies and applicable criteria
• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Application Information

• Starting Rate $16.80/Hourly
• Job Application Deadline July 24, 2026