Customer Service MT Project Coordinator

About the role

The CUS MT Project Coordinator will assist the MT supervisor and Project Managers in the successful implementation of customer service projects and on-time delivery. This role also involves providing technical support during the procurement and execution phases of Mikron projects.

Responsibilities

• Support Customer Service personnel - Applications, Engineering, Sales, Customer support, and Parts Assist CUS Planner/Scheduler with mechanical assembly needs
• Support MT project schedule and adjustment when needed
• Collaborate with Project Managers and Supervisor to streamline activities and mitigate technical difficulties
• Collaborate with various supervisors and managers for project execution activities and resourcing
• Interface with customers via phone, email, and Salesforce
• Maintain CUS shop area and support in-house builds
• Respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
• Align the machine, stations and conveyor circuit at MDE or on-site as required
• Plumb and wire the machine according to the company standards at MDE or on-site as required
• Pre-align stations with calibration at MDE or on-site as required
• Final align and fine tune the stations at MDE or on-site as required
• Brainstorm potential mechanical changes with the engineering team
• Run the machine during debug at MDE or on-site as required
• Ensure the CUS area is organized and stocked
• Pre-assemble mechanical projects and coordinate shipping as needed
• Inventory, prep, and ship project job boxes ahead of field install

Requirements

• 3+ years of relevant working experience and customer service skills
• Microsoft Office, Microsoft Excel required
• Industrial automation experience preferred
• Medical/pharmaceutical manufacturing industry knowledge preferred
• SAP experience preferred
• Salesforce experience preferred
• Ability to read, interpret and work from engineering drawings and sketches preferred

Additional Requirements

• Eligible to work in the United States
• Able to travel as requested
• Willing and able to travel 25% of the year
• Overtime may be required up to 50% of the time, depending on workload and operational needs including travel with little notice
• Valid state driver's license required

Company Offered Benefits

• PTO
• 10 paid holidays (1-2 floating depending on start date)
• Pet Insurance
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & AD&D
• FSA, HSA
• Employee Assistance Program
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities