Project Coordinator - Customer Service

About the Role

Join Burkett as a Project Coordinator and play a key role in delivering successful customer projects from order entry through final close-out. You'll coordinate schedules, shipments, installations, documentation, and project requirements while partnering with Sales, Purchasing, Operations, Logistics, Accounting, and Project Managers to ensure projects are completed on time, on budget, and with an exceptional customer experience.

The ideal candidate has B2B customer service, delivery & install, and/or distribution industry experience. Experience in the foodservice industry is a plus.

Responsibilities

• Order & Project Setup
  • Generate system Projects through Auto Quotes conversions or imports
  • Process Return Authorizations and Vendor Return Authorizations, conduct Project PO maintenance, and manage project changes
  • Ensure financials in NetSuite match the contract and change order
• Project Coordination & Delivery
  • Coordinate projects to ensure install requirements, budget, and on-time delivery are achieved; communicate requirements and coordinate installation with all parties
  • Work directly with Purchasing, Sales, Operations, Logistics, and Accounting to coordinate timely delivery and manage discrepancies and changes through resolution
  • Measure performance against the project dashboard for quality, on-time delivery, and budget
  • Facilitate project meetings and schedule reviews, communicating lessons learned, gaps, and wins
  • Take on other duties as assigned to support team performance and client satisfaction
• Documentation & Close-Out
  • Obtain owner's manuals from manufacturers and prepare Owner's Manual and Warranty Binders and other close-out documentation required per job
  • Coordinate and submit required project documentation to the customer and Ops team, including the Contractor Punch List where applicable
  • Schedule Equipment Certified Start-Up Inspections where applicable
• Customer & Account Relationship
  • Maintain a thorough understanding of customer contracts and work closely with fellow Coordinators to ensure support across all accounts
  • Partner with Sales, Project Managers and/or Account Managers, and Customer Service to ensure account retention and satisfaction

Requirements

• Strong verbal and written communication skills; interact effectively and professionally with customers and internal teams
• Ability to manage multiple priorities, competing demands, and demanding time frames in a fast-paced environment with frequent change, maintaining composure under pressure
• Detail-oriented and highly organized, with strong analytical, problem-solving, and decision-making skills
• Self-motivated with the confidence to take the lead on planning and proactively managing project responsibilities
• Embodies a team-oriented attitude capable of building trusted working relationships with key colleagues
• Excellent computer skills; proficient in Microsoft applications; experience with NetSuite or similar ERP/order management systems preferred

Qualifications

• Associate's degree or minimum of 5 years of business-to-business customer interaction experience required
• Project, delivery, or installation scheduling experience preferred
• Ability to read blueprints and understand layouts/designs a plus
• ServSafe Level 2 and CFSP certifications a plus

Schedule

Full-time, Monday through Friday, 8:00 AM to 5:00 PM.

Hybrid work arrangement: Six-month on-site onboarding required, followed by a hybrid schedule of four in-office days and one remote day per week, contingent upon Manager approval and successful remote work technology setup.

Benefits

The company offers a complete benefits package after a 30-day waiting period, including:

• Health, Dental, and Vision insurance options
• Short & Long Term Disability
• Company-paid and Voluntary Life Insurance
• Paid Time Off & Holidays
• 401(k) retirement program (deferrals after 90 days, match program after one year)

About Burkett

Burkett Restaurant Equipment & Supplies is a leading distributor of new and used restaurant equipment. Recognized as a Top Workplace by the Toledo Blade in 2023, Burkett also ranked in the top 40 of the Top 100 Foodservice Equipment Distributors by Foodservice Equipment & Supplies magazine. The company has been acknowledged by Inc. Magazine as one of the fastest-growing private companies in the foodservice industry and received the 2019 Management Excellence Award from Foodservice Equipment Reports magazine.