CUSTOMER SERVICE MONITOR

About the Role

The Home Energy Assistance Program (HEAP) is recruiting for one Community Associate to function as Customer Service Monitor. Under the supervision of the Outreach Coordinator, with some latitude for independent judgement, this role will work throughout the City.

Responsibilities

• Act as liaison between HRA units, city agencies, customers, and community organizations in order to resolve heat-related problems and process applications.
• Research client inquiries and drafts correspondence accordingly.
• Provide information and technical assistance to individuals, groups or organizations participating in HEAP.
• Provide training on HEAP procedures and the application process for community-based professionals and conduct follow-up activities to ensure appropriate outreach and assistance in the community environment.
• Conduct field visits to HEAP office sites to ensure compliance with procedures.
• Assist the Director, Central Operations in the preparation of flyers, leaflets and other public relations materials on HEAP and energy assistance programs.

Schedule

Monday – Friday; 9am - 5pm

Minimum Qualifications

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Benefits

• Generous Pension Plans (The New York Employees' Retirement System)
• 401(k) and Roth 457 Retirement Savings Programs
• U.S. Savings Bonds Flexible Spending Program
• Health Benefits, Dental, Vision Coverage, Prescription Drug Program
• Training and Professional Development
• Opportunity for Scholarship
• College Savings Program
• Paid Holidays and Generous Annual Leave