Customer Service minded Bilingual (English/Spanish) Product Specialists needed

About the role

Twin Falls Subaru is hiring a bilingual salesperson, and the job is exactly what it sounds like. You help people find the right Subaru, or used car, and take care of them from the first hello to the day they drive off the lot. The one thing that sets this role apart: you need to do all of it in both English and Spanish. A big part of our community speaks Spanish, and those customers deserve a salesperson who can talk cars with them in their own language.

Responsibilities

• Recieve customers on the lot and online, in English or Spanish, and make them feel at home from the first minute
• Listen first. Figure out what someone actually needs before you ever talk price
• Run a thorough needs analysis with each customer so you can match them to the most suitable options, then explain the trims, features, and the Subaru difference in plain language, in whichever language they are most comfortable with
• Take folks on test drives and let the car do some of the talking
• Work the numbers honestly, lay out the options, and help customers get to a "yes" they feel good about
• Be the bridge for Spanish-speaking customers through the whole process, including paperwork and the handoff to finance, so nothing gets lost in translation
• Follow up with previous guests, because the best salespeople build a book of business, not just a single sale
• Hit your monthly sales goals and keep your customer satisfaction (CSI) scores high

Requirements

• Dominant fluency in both Spanish and English
• Enthusiasm for working with people
• Knowledge of cars, or willingness to learn quickly and perform well
• Ability to communicate clearly and honestly (a lot of this job is listening, not talking)
• Organizational skills and follow-through without being micromanaged
• The ability to handle "no" gracefully and maintain a positive attitude
• A high standard of integrity. In a town this size, your reputation travels
• A valid driver's license with a clean record

Qualifications

• Previous experience in retail, restaurant, or any job where you took care of people and sold something
• Bilingual customer service or call center work
• Previous auto sales experience, though not required
• Experience building a loyal following or a book of repeat customers

Skills

• Excellent communication skills in both English and Spanish
• Strong interpersonal skills
• Customer service mindset
• Ability to analyze customer needs and provide appropriate solutions
• Test drive and negotiation skills
• Organizational and follow-through skills
• Handling rejection and maintaining a positive attitude

Benefits

• Potential for unlimited earnings based on sales volume and customer satisfaction (CSI) scores
• 401(k) retirement plan
• Health and dental insurance
• Financial assistance toward leasing a vehicle through our dealerships
• A clear path into senior sales, finance, or management roles

Pay

• Based on sales volume and customer satisfaction (CSI) scores

Schedule

Full time position