Customer Service Merchandiser - Winchester/ Mt Sterling Area

About the Role

To serve customers by selling, ordering, and merchandising products in large-format accounts to establish standards that increase company sales and profits.

Responsibilities

• Maximize sales and distribution of products by working with retailers to identify opportunities to increase sales and profitability through proper use of Point-of-Sale (POS) materials, price/value communication, and securing placement of new and incremental equipment and displays.
• Develop, build, and maintain relationships with store management to sell and accurately order the appropriate level of product for each location.
• Stock, rotate, and display all products to established standards (e.g., coolers, vendors). This position involves handling, stocking, and organizing alcoholic products.
• Maintain a clean, neat, and organized backroom at retailer locations according to established standards.
• Ensure proper POS items are set up and displayed according to established standards (e.g., clings, base wrap, pole signs, banners).
• Clean all locations where products are displayed (e.g., coolers, vendors, racks, shelving).
• Communicate with retailers and the Pepsi management team on issues regarding pricing, products, programs, and problems that arise in the store.
• Adhere to all company policies, standards, and procedures (e.g., OSHA and safety requirements, AIB and Pepsi standards, Federal/State/Local laws); wear all required personal protective equipment.
• Complete daily reports, time-off requests, and other required paperwork according to established standards.
• Maintain confidentiality of financial information, promotions, pricing, customer information, and other sensitive and confidential information.
• Work assigned schedule, exhibit regular and predictable attendance, and work overtime as required to meet workload demands.
• Perform other related duties as required.

Requirements

• High School diploma or GED required; 2-year/Associate degree or equivalent preferred.
• 1–3 years of sales experience (e.g., retail sales management, consumer product line).
• Proficient in Microsoft Office Suite; previous VIP experience preferred.
• Valid Driver’s License; must be insurable to operate a vehicle as a condition of employment.
• Ability to obtain and meet industry licensing requirements as needed.

Skills & Knowledge

• Knowledge of retail sales environment, grocery and beverage industry, standard selling practices, writing customer orders, Microsoft Office Suite, and VIP.
• Skill in selling products and promotions, internal and external customer service.
• Ability to work quickly, efficiently, and independently; multitask; communicate effectively with customers and employees both verbally and in writing.
• Ability to adapt to change, relate to and influence customers, develop and maintain good working relationships, write and enter accurate orders.
• Ability to be trained on operating a pallet jack, powered hand cart, and other mechanical equipment; drive a vehicle; operate a computer; problem-solve.