Customer Service-Medical Billing Department

Duties & Responsibilities

• Answer multi-line phones
• Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
• Take payments over the phone
• Update patient information and data entry
• Navigate in the Electronic Health Record
• Review patient balance due accounts
• Resolve patient concerns or disputes regarding their bill
• Work Accounts Receivable

Qualifications

• General customer service experience
• Able to communicate effectively orally and in writing
• Excellent telephone skills
• Must demonstrate the ability to work as a team
• Must demonstrate a positive attitude, and helpful demeanor
• General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.
• General medical office experience a plus